Refund policy

Last updated on 2025

Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received. For packages lost in transit, claims must be submitted within 30 days after the estimated delivery date. Errors on our part are covered at our expense.

If you notice an issue with your order, please submit a problem report as soon as possible.

Wrong Address
If an incorrect or insufficient address is provided, the shipment may be returned to our facility. Customers are responsible for reshipment costs once a correct address is confirmed.

Unclaimed Shipments
Unclaimed shipments returned to our facility may require additional reshipping fees.

Returns and Refunds
We do not offer refunds for buyer’s remorse. Returns and size exchanges, if accepted, are offered at the customer’s expense. Any returned item will be evaluated to confirm it has not been used or damaged. Items that fail this evaluation are not eligible for a refund.

EU Consumers
In accordance with Article 16(c) and (e) of Directive 2011/83/EU, the right of withdrawal does not apply to:

• goods made to the consumer’s specifications or clearly personalized;

• sealed goods unsealed after delivery and unsuitable for return due to health or hygiene reasons.

Accordingly, GMIRI may refuse returns where legally permitted.